Verifone Download

El Cajon California 800-988-6221 Fax 800-961-2219

Verifone OMNI 3740 / 3750 Down Load Instructions

For Experts

Clear Ram & Flash files for group 6

*ZT=<8 digit mid>

*ZP=1800 304 0572

*ZA=GCKAPP (all but payroll) *ZA=GCKPAY (payroll)

FILE GROUP is 6

FULL DOWN LOAD

Preliminary

STEPS
1	Verify equipment listed as terminal type in merchant record is what they have Terminal is Different If the actual terminal is not an Omni 3740 / 50, STOP the download will fail. Make the change in the merchant screen and call the main office to have them change the file. If the correct terminal is an Omni3740 or 3750 make the change on the merchant screen and update the record. This will automatically build the file. You can proceed with the download. Check Reader Different Make the change on the merchant screen and update the record. This will change the download file automatically. You can proceed with the download.
2	Verify Equipment compatability, check readers, cables, and connections.
3	Remove old Check Program if exists
4	If this is the first time downloading proceed to the next step. If this is being re-downloaded and already has our parameters in it go to the section labled RE-DOWNLOAD

First Time Download

** To scroll up & down use the purple buttons on the left **

SCREEN DISPLAY	YOUR INPUT
Idle Prompt	Press F2 and F4 at the same time
ENTER PASSWORD	press 1 alpha alpha 6 6 8 3 1 & ENTER
SYS MODE MENU 1	Scroll down until you see EDIT and press the F key (usually F3)
SYS MODE FILE GROUP _1	Press 6 and ENTER. At Password Prompt press 1 alpha alpha 6 6 8 3 1 and ENTER twice
SYS MODE EDIT KEY	Press ZP & ENTER*
SYS MODE EDIT VALUE	Press 18003040572 & ENTER
SYS MODE EDIT KEY	Press ZT & ENTER*
SYS MODE EDIT VALUE	Press 8 digit merchant number & press ENTER until it says SYS MODE EDIT KEY
SYS MODE EDIT KEY	Press ZA & ENTER*
SYS MODE EDIT VALUE	For all but PAYROLL Press GCKAPP & ENTER press RED X twice For PAYROLL only Press GCKPAY & ENTER press RED X twice
SYS MODE MENU 3 CONFIG INFO 2 EDIT	Scroll UP until you see DOWNLOAD on the menu. Press the F key next to it. Usually F2
SYS MODE FILE FILE GROUP _6	If the file group shown is 6 press ENTER. Other wise press 6 and ENTER
SYS MODE DOWNLOAD FULL F3 PARTIAL F4	Press F3 and on the next screen press F2 next to MODEM on the screen
DOWNLOADING NOW	Terminal will down load for about 3 minutes. Have rep call back for test sale.
CHECK READER	If merchant using a MAGTEK check reader make sure you run the Lipman / Omni for Magtek configuration check through the MAGTEK reader. Make sure the check reader or Imager is connected to the port labled RS232. The RS232 port is in the middle on the back of the terminal.
CHECK IMAGER	Although a configuration check is not needed a phone line is. Make sure the imager has a phone line connected to it. It must be connected to the RS 232 port on the back of the terminal.
TEST SALE	Do a test sale for $1.00 to insure the terminal operates. If unable to do transaction do this If able check the following. 1. The receipt has the auth paragraph with signature & phone. 2. Verify the transaction shows up on the merchant statement with the same DL and acct. If not, do this 3. Verify imager (if attached) uploads. From Global Check menu select IMAGER and UPLOAD The images should upload. Press red X until Global Check menu. Verify images viewable from the merchant statement. If not do this
Operating instructions	Please Read

Re Download

To Change the terminal download params by hand
** To scroll up & down use the purple buttons on the left **

SCREEN DISPLAY	YOUR INPUT
Idle Prompt	Press F2 and F4 at the same time
ENTER PASSWORD	press 1 alpha alpha 6 6 8 3 1 & ENTER
SYS MODE MENU 1	Scroll down until you see DOWNLOAD and press the F key (usually F2)
SYS MODE FILE FILE GROUP _6	If the file group shown is 6 press ENTER. Other wise press 6 and ENTER
SYS MODE DOWNLOAD FULL F3 PARTIAL F4	Press F3 and on the next screen press F2 next to MODEM on the screen
DOWNLOADING NOW	Terminal will down load for about 3 minutes. Have rep call back for test sale.
TEST SALE	Do a test sale for $1.00 to insure the terminal operates. If unable to do transaction do this If able check the following. 1. The receipt has the auth paragraph with signature & phone. 2. Verify the transaction shows up on the merchant statement with the same DL and acct. If not, do this 3. Verify imager (if attached) uploads. From Global Check menu select IMAGER and UPLOAD The images should upload. Press red X until Global Check menu. Verify images viewable from the merchant statement. If not do this

Download Errors

SCANNER INIT FAIL CHANGE PARAMS BY HAND	NO DIAL TONE	NO CARRIER	NO ENQ FROM HOST	NO * GO PARAM
GENERAL ERRORS	BUSY WAIT FOR RETRY	SERIAL NOT FOUND	APPL NOT FOUND